Rental Policies
Check-in / Check-out
- Check-in is 2:30 pm on your arrival date.
- Check-out is 10:00 am on your departure date.
Damage Responsibilities & Deposits
- You are responsible for any broken items or damages beyond normal wear and tear.
- Damage waiver insurance is available. Please contact us for details.
- Deposit for damage insurance is due 30 days prior to arrival.
Cancellation Policy
- All cancellations are subject to an administrative fee of $50.00 plus applicable sales tax.
- Royal Shell will retain all prepaid funds should guest cancel less than 90 days prior to arrival unless the rental property is re-booked for the same dates and rate.
- A partial refund may be applicable for the same dates booked at an adjusted rate.
- The booking fee is an administrative fee and is not refundable at any time.
- All cancellations must be made in writing to be binding.
- All cancellation refunds will be sent in check-form, less administrative fees, 6-8 weeks after date of cancellation.
Vacation Protection Plan
- Optional trip cancellation insurance is available to protect guests from unforeseen circumstances that may cause a cancellation or early departure.
- Trip insurance must be purchased at the time of confirm the reservation for pre-existing factors.
- Please contact us directly for more information.